14-Day Money-Back Guarantee We want you to be fully satisfied with every item that you purchase from Unitedpaintballers.com. If you are not satisfied with an item that you have purchased, you may return the item within 14 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Please see our Return rules and Restrictions and Return Exceptions before returning your item.
| Returns by Mail |
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Here are the basic steps: |
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Please refer to your packing slip for specific return information. If you no longer have the packing slip, contact Customerservice@Unitedpaintballers.com. |
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Pack the item securely in the original package, if possible. Enclose the return portion of the original packing slip with the item. |
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All products must be returned in new condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. |
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All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. |
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Contact Unitedpaintballers.COM's by email to obtain your Return Authorization Number. Once you have obtained your Return Authorization Number, ship the return package to the address provided by Customer Service. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. |
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Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. |
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You can expect a refund in the same form of payment originally used for purchase usually within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded. |
Return Exceptions
Our standard return policies do not apply to all items. If an item cannot be returned.Non-refundable items include:
- opened kits
- electronic media products that are not defective (CD-ROMs, DVDs)
Damaged or Defective Items If you receive a damaged or defective item, contact a CustomerService@Unitedpaintballers.Com. Please supply the Representative with your order number, item number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. Unitedpaintballers.com will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges. A defective item is subject to the manufacturer's warranty period.
Product Warranties Many of the items that are sold on Unitedpaintballers.com come with a manufacturer's warranty. Applicable warranty information can usually be found inside the box or packaging. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly. Unitedpaintballers is not liable for any loss or damage (including indirect, special, incidental or consequential damages), caused directly or indirectly. Some states do not allow limitations on implied warranties (such as warranties of merchantability or fitness for a particular purpose), or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state. Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any. The products we sell are not authorized for use as critical components in human implantable devices, or life support devices or systems. A critical component is any component of a human implantable device, a life support device or system, whose failure to perform can be reasonably expected to cause the failure of the implant, life support device or system, or to affect its safety or effectiveness. Many other products offered in the Unitedpaintballers web site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, should be obtained from the manufacturer. We supply many products that meet military specifications as represented by the manufacturer. We do not maintain traceability on these products; therefore we only supply them as commercial parts.
Credit
You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product. Please note that shipping and handling costs and other additional charges are non-refundable. If a Unitedpaintballers store credit was used, a new store credit will be issued to you in the amount of the refund. You will be notified via email.
